Refund Policy

Last updated: October 16, 2026

1. The portal does not sell subscriptions

Portal Turismo Portugal does not sell subscriptions or products to travellers: all content on the portal is free and needs no sign-up. There are therefore no user payments to refund.

2. Bookings made with partners

Bookings for accommodation, car hire, activities or tickets made through links to partners (for example Booking.com, DiscoverCars or GetYourGuide) are contracted directly with those partners. Cancellations and refunds follow each partner’s own terms and must be requested from them directly.

3. Business plans

Business plans (see For your Business) are subject to the terms set out in the proposal and the invoice. For any question, write to [email protected].

4. Dispute resolution

In the event of a consumer dispute, you may contact the National Centre for Information and Arbitration of Consumer Conflicts (www.cniacc.pt) or the alternative dispute resolution body competent for your region.

The European Online Dispute Resolution Platform is available at ec.europa.eu/consumers/odr/.

5. Changes to this policy

We may update this Refund Policy periodically. The version in force is the one published on this page, with the last updated date indicated at the top.

6. Contact

Portal Turismo Portugal
Email: [email protected]
Contact form: /en/contact